Privacy Policy | Casino Days - Secure Data Protection for PH Players

Last Updated: 2026-08-23

Privacy at a Glance

  • What we collect: Basic identity, verification documents, payment details, and technical device data.
  • Why we collect it: To manage your account, verify your age/identity, process payments, and prevent fraud.
  • Who sees it: Only our staff and essential partner providers (payment, KYC, technical). We never sell your data.
  • How long we keep it: For the life of your account and the period required by laws in the Philippines.
  • Your control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how we collect, use, and safeguard the personal information of users who access our platform within the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not apply to any third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party site you encounter.

Personal Information We Collect

Account and Identity Data

We collect information provided during registration, such as your name, email address, date of birth, and contact details. This is necessary to establish your account and verify your eligibility to play.

Verification Documents

To comply with regulatory requirements, we may collect government-issued IDs or proof of address. These are used strictly for identity verification (KYC) and age confirmation.

Payment Data

Information related to your deposits and withdrawals, including payment method details, is processed to facilitate financial transactions and prevent money laundering.

Gaming and Transaction Activity

We record your game history, betting patterns, and transaction logs. This data helps us detect fraud, manage bonuses, and ensure fair play.

Technical and Device Data

We automatically collect your IP address, browser type, operating system, and device identifiers to optimize site performance and maintain security.

Support Communications

Records of your interactions with our support team are kept to resolve your queries and improve our service quality.

How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide when registering, updating your profile, or contacting support.
  • Automatically: Technical data collected via cookies and server logs while you navigate the site.
  • Partner Providers: Information received from our partner service providers, such as payment gateways and identity verification services.

Why We Use Data

Your data is used for the following specific purposes:

  • Account Management: Maintaining your profile and ensuring secure access.
  • Financial Processing: Managing deposits and withdrawals efficiently.
  • Verification: Confirming your age and identity to prevent underage gambling.
  • Security: Monitoring for fraud, multi-accounting, and malicious activity.
  • Personalization: Tailoring the content and offers displayed to your preferences.
  • Legal Compliance: Meeting the mandatory obligations applicable to gambling operators in the Philippines.
  • Marketing: Sending updates or promotions, but only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the following:

  • Service Providers: With technical, payment, and verification partners who provide essential infrastructure for our platform.
  • Legal Obligations: When required by law, we may disclose information to relevant authorities to prevent crime or comply with legal mandates.

How We Protect Data

We implement robust security measures to protect your information:

  • Encryption: Data is encrypted during transmission to prevent unauthorized interception.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel based on their role.
  • Isolation: Sensitive payment data is isolated and handled via secure, dedicated systems.
  • Monitoring: Constant monitoring of system logs to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you have the following rights regarding your data:

  • Access and Correction: You may request a copy of your data or correct inaccuracies.
  • Deletion and Portability: You can request the deletion of your data or ask for it to be transferred.
  • Objection and Withdrawal: You may object to certain processing activities or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on the Support page.

Note: Please be aware that even after account closure, we must retain certain data to comply with gambling regulations and anti-money laundering (AML) laws.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we maintain necessary records for the timeframe required by applicable law in the Philippines.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and void any associated winnings.

Parents or legal guardians who suspect a minor is using our platform are encouraged to report the account through our Support center.

Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are applied to maintain the confidentiality and security of your information during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us through the official communication channels available on our Support page.